Privacy Policy

1. Introduction

Clinequal outlines how it collects, uses, and discloses your personal information through its website and services, demonstrating commitment to transparent data handling practices.

2. Information We Collect

2.1 User-Provided Information

The company gathers contact details, billing information (processed via Stripe), account credentials, survey responses, and communication records from customers.

2.2 Automatically Collected Information

Technical data including IP addresses, browser information, and device details are collected. The site employs cookies and similar tracking technologies to monitor browsing activities.

3. How We Use Your Information

3.1 Service Delivery

Data supports survey service provision, payment processing, customer support, and refund handling.

3.2 Service Improvement

Information enables usage analysis, feature development, and marketing campaign measurement.

3.3 Legal & Security

The company uses data to comply with legal obligations and prevent fraud and protect the security.

4. Legal Basis for Processing

Processing occurs under contract performance, legitimate business interests, legal obligations, or explicit consent from users.

5. Data Sharing and Disclosure

5.1 Service Providers

Data transfers to payment processors (Stripe), email providers, hosting services, and support software vendors.

5.2 Legal Requirements

Data may be shared with regulatory and law enforcement authorities when legally required. The company explicitly states it does not sell, rent, or trade your personal information for marketing.

6. International Data Transfers

Data may be processed internationally, with protections including European Commission-approved contractual clauses for EEA transfers.

7. Data Retention

Information is retained as long as necessary to fulfill the purposes for which we collected it, considering sensitivity, risk, purpose, and legal requirements.

8. Data Security

Implemented measures include encryption, security assessments, access controls, staff training, and secure architecture. The company acknowledges no method is 100% secure.

9. Your Data Protection Rights

Users may request access, correction, deletion, processing restrictions, data portability, objection to processing, and consent withdrawal, with instructions provided via contact information.

10. Cookies and Tracking Technologies

Browser-controllable cookies gather browsing information, with detailed information in the Cookie Policy.

11. Children's Privacy

Services aren't directed toward individuals under 16, with immediate contact required if child information is discovered.

12. Changes to This Privacy Policy

Updates occur in response to legal, technical, or business changes, with appropriate notification provided to users.

13. Contact Us

14. Data Protection Officer

Email: dpo@clinequal.com

15. Complaints

EU residents may contact the European Data Protection Board; UK residents can reach the Information Commissioner's Office.